A Study on the Operational Efficiency of Online Food Delivery Executives

Authors

  • Dr.R.S. Lekshmi
  • Dr.K. Jawahar Rani
  • Dr.G. Arasuraja

DOI:

https://doi.org/10.47059/revistageintec.v11i4.2383

Abstract

India's online food sector will have grown to a $8 billion sector due to rapid digitization and an increase in both online buyer base and spending. Individuals can order and receive food products at their doorstep via online meal delivery services. It includes going to the website or app, choosing from a large range of cuisines, and paying using various methods. The user is informed about the expected time for food preparation and delivery via the website/application and food delivery platforms in India provide lucrative jobs to the unemployed youth, which does not require any special educational qualifications just armed with a smart phone and driving license. The objective of the study is to understand the socio demographic profile of delivery executives and the issues they encounter identify training needs based on the issues they experience and assess the effectiveness of the training programme and its influence on operational metrics

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Published

2021-07-28

Issue

Section

Articles