ISO Standards in The Concept of Quality Management of Travel Companies of Ukraine

Authors

  • Vadym Viktorovych Bayev
  • Ivan Stepanovych Bakhov
  • Tetiana Vitaliivna Mirzodaieva
  • Olena Mykolaivna Kharchenko
  • Larysa Mykhaylivna Hopkalo

DOI:

https://doi.org/10.47059/revistageintec.v11i4.2215

Abstract

The article considers the system of forming a quality management system of a travel company based on ISO standards and proposes a model of quality management system based on a process approach, using elements of integrated management; a procedure for forming the quality management system of a travel company and a typical organizational structure of the quality management system of a tour operator.

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Published

2021-07-11

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Section

Articles