An Analysis of Impact of Age on Task Performance among Non-managerial Employees in State Bank of India


  • Roopendra Singh
  • Dr. Rashmi Vaishya



The National economy of a country is determined largely in terms of the financial growth of its financial institutions. The employee performance has always been the back bone of the organizational performance. The State bank of India, as being the oldest and the most trusted public sector bank especially among rural people, has always tried to live up to the expectations of its customers. This trust on the bank is drawn from the performance of its employees, especially the non-managerial employees such as clerks, accountants, cashiers, window operators, etc. as they are the face of the bank and represent the bank to the customer and to the society. They account for 75-85 percent of total work force of the bank. The purpose of this paper is to study the impact of age on task performance among non-managerial employees in State Bank of India. A sample of 283 employees was selected during 2018-19 through simple random sampling from branches of the bank in the Raipur region. Raipur is the financial hub of Chhattisgarh state and it is a growing capital. The data was analyzed using SPSS-20 software tool. The results revealed that there is a statistical significant difference in task performance of employees on the basis of their age groups where younger employees or new joiners were found to show higher level of task performance than other age groups. It is observed that the non managerial posts include more physically challenging jobs than the managerial posts, as such the experienced employees were seen to be inspiring the subordinates and providing financial guidance to the younger employees, the younger employees are full of energy in carrying out their assigned task significantly. This study has a clear implication where policymakers can frame policies to enhance the performance level evenly among all the age groups.