The Relationship between Administrative Empowerment and Continuous Improvement: An Empirical Study
This study aimed to identify the impact of administrative empowerment on applying continuous
improvement in the Aqaba Special Economic Zone Authority. To achieve this, the researcher
developed and evaluated a questionnaire and distributed it to a sample of 400 employees. A set of
(321) copies of the questionnaire was retrieved, while (9) copies were rejected due to lack of information. The researcher used statistical methods (descriptive and analytical) to answer the
study questions, test, and analyze its hypotheses. The results of the study showed that the application
of administrative empowerment represented by its dimensions (Sharing Information, Autonomy and
Freedom of Action, Reinforcement, work teams) impacted continuous improvement in the dimensions of PDCA in terms of dimensions (Plan, Do, Check, Act) In Aqaba Special Economic
Zone Authority. This indicates that the administrative practices, instructions, and guidelines of the
researched organization aim to achieve an increase in continuous improvement with a "high" positive degree.
The study recommended establishing a center to train the employees to use the system. In addition
to the need to make the required changes in the organizational structure by selecting experienced employees' work teams to execute jobs more. Finally, the study concluded that there must be a long-term commitment to continuous improvement and applying more administration tools.
Author's Name: Mohammad Shibly, Hamzeh Ahmad Alawamleh, Kafa AL Nawaiseh, Basel J.A. Ali, Ammar Almasri and Emad Alshibly
Volume: Volume 11
Issues: Volume 11
Keywords: Administrative Empowerment, Continuous Improvement, Aqaba Special Economic Zone Authority.