Methodology for Ensuring Quality Management of Higher Education
Higher education’s quality management requires an understanding of the needs of end users (customers, interested parties) and involves the application of new methodologies for the formation and implementation of strategic plans in order to meet the needs of external (employers) and internal consumers (students and teachers). The purpose of the academic paper is to investigate the current state of quality management of higher education based on the study of the requirements of different interested parties’ groups by surveying consumers of educational services in Ukraine. The methodology is built on the basis of interested parties’ theory and TQM (Total Quality Management) methodology in quality management of higher education. The methodology has been used to study the requirements of the administration and departments of higher educational institutions (HEI), students and employers in Ukraine towards quality of education. The methodology is based on a survey, which involves the formation of a structure of customers’ requirements (interested parties) and sets of questions for different groups of customers. Four requirements frameworks have been designed to meet the needs of consumers of educational services, which ultimately ensures the identification of priorities and assessment of the overall quality of higher education. The results demonstrate the implementation of the principle of “student-centered learning” and the protection of key interests of students in order to obtain and receive qualitative higher education in Ukraine. The spread of the practice of TQM integration in the private sector has been revealed, which determines the adaptation of this methodology in the management processes of educational establishments. The presence of a significant level of dissatisfaction with the quality of higher education in Ukraine has been proven. An empirical assessment of the significant gap between expectations and actual experience of higher education has been made, and the inconsistency of education in Ukraine with the requirements of interested parties has been proven.