Volume 11 - Volume 11
The Impact of Digitalization on Social Work Development
Abstract
The article presents the results of an empirical study conducted by the authors according to the
method of an online questionnaire survey (N=157) in 2020. The respondents are Russian social
workers. The study is aimed at identifying the specifics of the use of digital technologies in the
professional activities of social workers and managers in the social sphere. The authors raise the
question of what is the real goal of introducing digital technologies: to provide assistance to service
recipients or to solve organizational problems. The article analyses the effectiveness of the use of
digital tools and highlights the problems in this activity. The authors also try to identify ways of
solving these problems for the possible increase of the efficiency of digitalization in social work. The
analysis of the respondents’ opinions has shown that among the main advantages are the increase in
the efficiency of a labour organization (acceleration of data processing, automation of document
management, online purchases and delivery) and obtaining the necessary information, including from
other departments. The main disadvantages are technical problems: failures leading to duplicate
information and software imperfections.
Paper Details
PaperID: 2466
Author's Name: Margarita V. Vdovina, Mikhail V. Firsov, Anastasia V. Karpunina, Valeria V. Sizikova and Denis S. Bogatov
Volume: Volume 11
Issues: Volume 11
Keywords: Digitalization, Social Work, Digital Technologies.
Year: 2021
Month: August
Pages: 4366-4377