Volume 11 - Volume 11
The Impact of Digital Technologies on the Transformation of the Tourism and Hospitality Industry
Abstract
he article deals with the assessment of the impact of digital technologies on the transformation of
the tourism and hospitality industry. It is established that the tourism and hospitality industry is
information-rich since it is characterized by a variety of business relationships with partners,
dynamic character of business processes, customization of tourist and hotel services, technological
improvement, and a highly competitive environment. It is proved that the development of the tourism
and hospitality industry becomes impossible without the implementation of state-of-the-art digital
technologies that provide integration and communication, improve service quality, and transfer a
significant amount of information. The authors note that various types of digital technologies are
used in the practical activities of enterprises in the tourism and hospitality industry, such as global
distribution systems, booking and reservation systems, electronic information systems, management
information systems, mobile communication systems, and global computer Internet services.
Paper Details
PaperID: 2133
Author's Name: Elena Yurievna Nikolskaya, Elena Vadimovna Zakharova, Dmitriy Valerievich Galkin, Natalia Iosifovna Kovaleva and Nataliia Alekseevna Panova
Volume: Volume 11
Issues: Volume 11
Keywords: Digital Technologies, Tourism and Hospitality Industry, Booking, Reservation, Management, Marketing.
Year: 2021
Month: June
Pages: 623-632