Volume 11 - Volume 11
ISO Standards in The Concept of Quality Management of Travel Companies of Ukraine
Abstract
The article considers the system of forming a quality management system of a travel company based
on ISO standards and proposes a model of quality management system based on a process approach,
using elements of integrated management; a procedure for forming the quality management system of
a travel company and a typical organizational structure of the quality management system of a tour
operator.
Paper Details
PaperID: 2215
Author's Name: Vadym Viktorovych Bayev, Ivan Stepanovych Bakhov, Tetiana Vitaliivna Mirzodaieva, Olena Mykolaivna Kharchenko and Larysa Mykhaylivna Hopkalo
Volume: Volume 11
Issues: Volume 11
Keywords: ISO Standards in Tourism, Quality Management, Sustainable Development, Tourism Services, Innovations.
Year: 2021
Month: June
Pages: 1629-1647