Volume 11 - Volume 11
Impact of Covid-19 on the Future of HR in India’s Service Sector
Abstract
With the transition of working pattern from physical workplaces to remote workplaces amid COVID-19, there has been existence of imbalance in business organizations due to lack of effective communication channels. For continued importance and relevance in modern workplace, it is essential to upgrade the human resources management function such that these issues can be
addressed. Thus, this study aims to determine the impact of COVID-19 on the human resource
policies and practices in the Indian service sector. For this examination qualitative analysis has been
conducted based on 10 HR managers of IT and hospitality industry in Bengaluru, India. Herein, it
was observed that HR managers struggled to engage their employees in disciplined manner and there
was high resistance in employees to cope up with the newly developed remote working culture of the
firms. The interviewees affirmed that several online opportunities like hybrid approach or people
centric working style can lead to better management of employees’ wellbeing and derive
effectiveness.
Paper Details
PaperID: 2476
Author's Name: N. Suresh Kumar and Dr. Shikha Kapoor
Volume: Volume 11
Issues: Volume 11
Keywords: COVID-19, HRM, Service Sector, Human Resources Policies.
Year: 2021
Month: August
Pages: 4498-4507