Volume 11 - Volume 11
Discussing the Lecture Hall Service Department of National Economics University (NEU), Hanoi
Abstract
The purpose of this study is to Evaluate the service quality of the Lecture Hall Service Department, National Economics University (NEU) and find out or suggest solutions to improve the service quality of the Lecture Hall Department, National Economics University in Hanoi Vietnam.
Authors use both qualitative and quantitative research methods. Specifically, conducting in-depth interviews with a number of managers directly and indirectly related to the Lecturer Hall Service Department to determine the constitutive factors and factors affecting the service quality of the teaching department. On the basis of that in-depth interview, complete the model, build a questionnaire to survey and collect data for quantitative analysis.
Among solutions is that we will recommend Building a culture of communication and behavior: Lecturer service staff is the part that has direct contact with teachers and students on a daily basis, the way they behave, speak or dress greatly affects the quality of service in the lecture department. Building a culture of interaction between lecture staff, students and teachers is really necessary. Attention should be paid to building a culture of communication and behavior between lecture hall staff, students and teachers.
Paper Details
PaperID: 1692
Author's Name: Nguyen Dinh Trung; Dinh Tran Ngoc Huy; Nguyen Thu Thuy; Ly Thi Hue ; To Hien Tha ; Nguyen Anh Thu
Volume: Volume 11
Issues: Volume 11
Keywords: Lecture Hall Service Department, Staff, Service Quality, NEU, Hanoi
Year: 2021
Month: February
Pages: 6084-6095