Volume 11 - Volume 11
A Study on the Operational Efficiency of Online Food Delivery Executives
Abstract
India's online food sector will have grown to a $8 billion sector due to rapid digitization and an
increase in both online buyer base and spending. Individuals can order and receive food products at
their doorstep via online meal delivery services. It includes going to the website or app, choosing
from a large range of cuisines, and paying using various methods. The user is informed about the
expected time for food preparation and delivery via the website/application and food delivery
platforms in India provide lucrative jobs to the unemployed youth, which does not require any special
educational qualifications just armed with a smart phone and driving license. The objective of the
study is to understand the socio demographic profile of delivery executives and the issues they
encounter identify training needs based on the issues they experience and assess the effectiveness of
the training programme and its influence on operational metrics.
Paper Details
PaperID: 2383
Author's Name: Dr.R.S. Lekshmi, Dr.K. Jawahar Rani and Dr.G. Arasuraja
Volume: Volume 11
Issues: Volume 11
Keywords: Pick-up and Delivery Partners, Personal Digital Assistants, Customer Excellence Program.
Year: 2021
Month: July
Pages: 3442-3454