Volume 4 - Volume 4
A PROPOSED CONCEPTUAL MODEL FOR INFORMATION SYSTEMS RESEARCH AND INNOVATION IN SERVICES
Abstract
Adoption scenarios of information systems in organizations not necessarily means innovation
processes in services. It is necessary that the characteristics of the adopted systems and the action
forms and use of these artifacts, effectively manage any innovation in the involved process.
Thinking about it, the purpose of this paper is a theoretical essay using a conceptual research
model that represents how the adoption of an information system can generate an innovation in
service to organizations according to the typologies explained by Sundbo and Gallouj (1998). The
used discussions, indicates that information systems brings innovation aspects when they generate
large volumes of current data, reliable and consistent, easy to use and affordable, providing agility,
communication, data distribution and integration with other systems, which help in decisionmaking
and reduce costs, which are relevant, strategic value, comprehensive and interacting with
developers and users. Finally, they can generate product innovation, process innovation,
management innovation, market innovation and innovation contingency.
Paper Details
PaperID: p 543-559
Author's Name: Maisle Moraes, Jefferson David Araujo Sales and Antonio Luiz Rocha Dacorso
Volume: Volume 4
Issues: Volume 4
Keywords: Information systems, innovation in services, conceptual model.
Year: 2014
Month: March
Pages: 543-559